Pete and his team at Gurnee Transmission have everything that you could look for in a trusted mechanic's shop. Knowledgeable, trustworthy, fair-dealing, and truly welcoming of my business. I first came to him 12 years ago on recommendation from a friend who drove his suburban around the country 50-60,000 miles a year for his business, and so he had to have a reliable mechanic looking out for him on those long trips. He counted on Pete to help him get 250,000 RELIABLE miles or more out of his vehicles. I have had the same experience, and these guys do more than just transmissions. If he can do it well, he will. If your issue means you would be better off taking it elsewhere, he will tell you AND help you find somebody good to handle it. Pete has also given me much good advice over the years about what to do and what NOT to do, when it comes to service on several vehicles but I have entrusted to his care. Lastly, Eileen does a great job handling the financials and customer service. When I call, she has it rigged so she is already looking at my history, knows my vehicles, and makes it very personal and efficient.